Comment from: Jeremy
Hey there! My name is Jeremy, and I work on the Jetpack team.
I must admit that I don’t really understand the issue you’re experiencing. You should not need to update or reset Jetpack modules: when a plugin update is available, you should see a single notice in your dashboard. All what’s left to do is click on update.
Does something happen when you run the plugin update? If so, could you let me know what error message you get when running the update?
PS- JetPack should not be on the WP.com updates. It does not work well with others there.
I’m not sure I understand. Do you experience issues when trying to access the Plugins screen on WordPress.com? If so, could you tell me more about the errors you get?
When I update JetPack on WP.com half the time it causes my site to crash. My site does not load, not even the admin. So I go into ftp and delete JetPack. That works. Then I install JetPack fresh, but all the settings are gone. I do get the update notice on my dashboard and on WP.com. I’ve been using the WP.com connection to update all my plugins because it can do so on all the sites rather than one by one. JetPack is the only plugin which I’ve had a problem with this way.